Many technology items carry a manufacturer’s or end user warranty. Any assistance obtained from CompuSave Computers Inc. to process a warranty claim (RMA) may incur technical support fees. Wherever possible we will assist you by providing contact information for the manufacturer.
PRE-BUILT OR BRANDED COMPUTERS:
Note: This Warranty Policy applies to computers purchased in-store only. All products purchased online are only covered by the manufacturer’s warranty and clients must deal directly with the manufacturer for any claims. Exceptions made be made within the first 14 days if the unit is tested to be DOA. CompuSave will provide contact information where needed.
If your receipt shows a “manufacturer’s warranty supported by CompuSave”, this means that the unit is covered by a warranty from the manufacturer. In the event of a warranty claim, the following protocols will be followed:
At any time our clients are free to contact the manufacturer directly to obtain warranty support according to the manufacturer’s policies. Whenever reasonably possible, a copy of your receipt will be provided.
Warranty claims are valid only if a part fails due to a manufacturing defect. Warranty does not cover any software conflicts, virus or malware infections, or failure caused by abuse, misuse, power surges or electrical spikes.
Any corruptions in software due to improper use, failed updates, viruses or malware are not covered by the warranty.
You are responsible for keeping your data secure by maintaining regular backups to a secondary location and ensuring your system is protected by a suitable antivirus and anti-malware product. CompuSave Computers Inc. and the manufacturer(s) will not assume any responsibility of damage or loss due to your data being affected by a failing part or user error.
Should there be a hard drive failure, the operating system will be reinstalled to the original configuration at the time of purchase, before your data and software was introduced to the system. You will be responsible for installing your software and restoring data from backups. Should you require our assistance for data transfer or software installation, charges will apply.
COMPUSAVE BUILD COMPUTERS
The unit is covered by a CompuSave warranty. All repair and parts replacement will be completed at our location. No on-site warranty (at your location) is implied.
Note: Should you choose to ship your computer instead of bringing it back to our location, you will be responsible for properly packaging the unit in order to prevent shipping damage. CompuSave is able to provide you with a shipping label and arrange pickup, but the shipping cost is not covered and will be billed to the client.
CompuSave warrants the product to be free from defects in materials and workmanship for a period of 1 or 2 Years as reflected on your original invoice. If the product fails during normal and proper use within the warranty period, CompuSave will repair or replace the product or components at our discretion. The replaced product or components will be under warranty for the remainder of the original product warranty, or for at least 90 days.
Parts & labour will be covered as stated above, depending on the original purchase date. Any failure caused by the following will not be covered by warranty: improper use, abuse, physical damage, un-authorized changes made to the unit that have not been completed by CompuSave, power surges or electrical spikes.
Any corruptions in software due to improper use, failed updates, viruses or malware are not covered by the warranty.
You are responsible for keeping your data secure by maintaining regular backups to a secondary location and ensuring your system is protected by a suitable antivirus and anti-malware product. CompuSave Computers Inc. will not assume any responsibility of damage or loss due to your data being affected by a failing part or user error.
Should there be a hard drive failure, the operating system will be reinstalled to the original configuration at the time of purchase, before your data and software was introduced to the system. You will be responsible for installing your software and restoring data from backups. Should you require our assistance for data transfer or software installation, charges will apply.
Warranty Exclusions
CompuSave Computers Inc. does not warrant this product against interruptions in work or productivity. Warranty will not apply or no longer be valid under the following conditions:
Note: This Warranty Policy applies to tablets & cell phones purchased in-store only. All products purchased online are only covered by the manufacturer’s warranty and clients must deal directly with the manufacturer for any claims. Exceptions made be made within the first 14 days if the unit is tested to be DOA. CompuSave will provide contact information where needed.
Physical damage, including scratches, cracked screens and broken charge ports may not be covered by warranty. 3rd party applications installed to the device after purchase are not supported as a part of the product warranty.
CompuSave Computers Inc. and the manufacturer of your product will never be held responsible for data loss due to a device failure or improper use. Ensure that you keep important data backed up at all times.
Any products sold as pre-owned will have a warranty period ranging from 30 days to 6 months. The warranty period will be clearly stated on your original invoice.
This warranty is supported directly by CompuSave Computers Inc.
All repair and parts replacement will be completed at our location. No on-site warranty (at your location) is implied.
Note: Should you choose to ship your computer instead of bringing it back to our location, you will be responsible for properly packaging the unit in order to prevent shipping damage. CompuSave is able to provide you with a shipping label and arrange pickup, but the shipping cost is not covered and will be billed to the client.
ORIGINALS
COMPATIBLE OR REMANUFACTURED
Most LG monitors carry a 3 year warranty from LG – CompuSave Computers Inc. will assist in processing a warranty claim if needed.
Most office products are guaranteed directly through CompuSave. If you have a problem with an item, please contact us for your warranty options.
Changes may be made to this policy at any time without notice. The most current version of our Warranty Terms can always be found on our website: https://warranty.compusave.ca
IN-STORE OR COMPUSAVE WARRANTY
If a product is listed as having an in-store warranty or a CompuSave warranty, this means that you should contact us directly if you have a problem with the product. The product manufacturer will most likely not support this product directly with you. These products will be repaired or replaced at the discretion of our technicians.
END USER OR MANUFACTURER’S WARRANTY
All products that have an end user or manufacturer’s warranty are supported directly by the manufacturer. This means that it is your responsibility to contact the manufacturer to obtain any support, repair or replacement according to their policies. Many manufacturer’s feel that they can best support your product directly as they have the expertise relating to the product functions and operation.
CompuSave Computers Inc. may assist you in obtaining contact information and providing you with a copy of your receipt.
Store Hours| Sunday: | Closed |
| Monday: | 9 AM - 5 PM |
| Tuesday: | 9 AM - 5 PM |
| Wednesday: | 9 AM - 5 PM |
| Thursday: | 9 AM - 5 PM |
| Friday: | 9 AM - 5 PM |
| Saturday: | 9 AM - 1 PM |
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